1. HOW DOES ISOLATE WORK?

Isolate and Isolate MiNi block sounds from entering your ear canals and thereby exciting your ear drums. You will still hear via bone conduction - your skull vibrates from sound sources that are close to you, and the tiny hairs deep inside your ears move. As a result, you can hear, albeit at a much lower volume. Bone conduction works all the time – it’s one of the ways you hear your own voice.

  1. ARE ISOLATES SOLD IN PAIRS?

Yes. Isolate and Isolate MiNi are sold in pairs only.

  1. I HAVE LOST ONE OF MY ISOLATES, CAN I ORDER A SINGLE ISOLATE?

Unfortunately, Isolate and Isolate MiNi are sold in pairs only. 

  1. DO ISOLATES COME WITH EARFOAMS OR DO I HAVE TO ORDER THEM SEPARATELY?

When you receive your Isolate ear protectors, you will find a pair of small, medium and large Earfoams (for the standard Isolate) and extra small, small and medium Earfoams (for the Isolate MiNi), which fit around the barrel of the Isolate. Start with the small Earfoam and work your way up to the large.  Use the foam that is most comfortable.

It is crucial that the Earfoams are correctly seated on the Isolate ear protectors and that the Isolate ear protectors are correctly fitted in your ears.  Here is a short video that shows how they should be inserted. https://www.youtube.com/watch?v=-dsjvZ8qvuw

  1. WHEN WILL YOU DESPATCH MY ORDER?

We endeavor to ship the product from the UK one UK business day after the order has been placed.

  1. HOW LONG WILL IT TAKE TO GET MY ORDER?

UK: 3-5 working days.

Europe: 10-14 working days (please wait 30 days before contacting us)

US/Canada: 15 working days (please wait 30 days before contacting us)

South America and Central America: 6-8 weeks (please wait 60 days before contacting us)

Vietnam and Philippines: 6-8 weeks (please wait 60 days before contacting us)

All other countries:  4 weeks (please wait 6 weeks before contacting us)

These are estimated maximum delivery times, as advised by our postal service provider.  You will most probably receive your order before the times mentioned above.  However, if you don’t please wait until the number of days shown above before contacting us. 

  1. WHAT IS THE SHIPPING CHARGE

Orders over £34 qualify for standard free shipping.  Orders under £34 incur a shipping charge: £5 for UK addresses and £ 8 for all other countries.

We use Royal Mail to ship from the UK.  Royal Mail partner with your country’s postal services.

We also offer DHL Express tracked shipping for £8 (UK addresses) £25 (all other countries) on all orders.  This ensures you get your item within a few days of placing the order.

  1. DO YOU PROVIDE A CORD TO CONNECT THE TWO ISOLATES?

We do not provide a lanyard because attaching the two Isolates may affect the attenuation.  Many people use Isolate to cut out noise when they sleep.  Attaching a lanyard or cord to the Isolates may also pose a health and safety risk.

  1. HOW LONG DO THE EARFOAMS LAST?

Earfoams generally last about 6-8 weeks depending on how they are handled and used.  Naturally, increased use will decrease their life.

  1. HOW DO I CLEAN THE EARFOAMS

The earfoams can be cleaned by rubbing very gently with a slightly damp cloth. Please do not soak them or rinse them in water.  Do not use alcohol when cleaning the earfoams because this will cause them to disintegrate. 

  1. HOW DO YOU INSERT THE ISOLATES INTO YOUR EAR?

If correctly fitted Isolate ear protectors don't make a subtle difference, the difference is dramatic.  It is crucial that the Earfoams are correctly seated on the Isolate ear protectors and that the Isolate ear protectors are correctly fitted in your ears.  Here is a short video that shows how they should be inserted.

https://www.youtube.com/watch?v=-dsjvZ8qvuw

  1. ARE ISOLATES CERTIFIED?

Isolate and Isolate MiNi have been extensively tested and CE certified to the specification: BS EN 352-2-2002 –SNR35 (Aluminium) SNR36 (PRO Titanium).

  1. HOW MUCH NOISE DO ISOLATES REDUCE?

Please see the attenuation tables below for detail on noise reduction.

Isolate attenuation table

  1. ARE ISOLATES SUITABLE FOR MOTORBIKE RIDERS?

Motorcyclists with in helmet intercoms have reported good results in terms of wind, exhaust and engine noise reduction whilst still being able to hear their intercoms.

Here is a review from one of our customers: https://thenoisechap.com/noise-chat/isolate-plugs-on-motorbikes

  1. ARE ISOLATES SUITABLE FOR THE GUN RANGE?

Yes.  We have many users who use Isolate ear protectors at the shooting range. 

  1. ARE ISOLATES SUITABLE FOR BLOCKING SNORING SOUNDS?

Isolate ear protectors are very effective at stopping snoring sounds.

Allen Davey, CEO of The British Snoring & Sleep Apnoea Association (BSSAA) describes Isolate ear protectors as "Awesome".  The BSSAA were so impressed with the product they decided to sell it on their website.

http://www.britishsnoring.co.uk/shop/isolate_ear_plugs.php 

  1. ARE ISOLATES SUITABLE FOR BLOCKING OFFICE SOUNDS?

Isolate and Isolate MiNi are very useful for attenuating office sounds.  You will still hear sounds through bone-conduction though – albeit at a very low volume.  Bone conduction works all the time – it’s just that generally the amount of signal you get from your ear drums totally overwhelms the bone conduction sounds.

  1. WHAT’S THE DIFFERENCE BETWEEN THE STANDARD ISOLATE AND THE ISOLATE MINI?

The standard Isolate has a diameter of 4mm (supplied with a pair of small, medium and large earfoams)

The Isolate MiNi has a diameter of 2.5mm (supplied with a pair of extra small, small and medium earfoams)

Both Isolate and Isolate MiNi are 20 mm long.

Earfoam sizes can be found here: https://www.flareaudio.com/pages/earfoam-mini-guide.

Isolate and Isolate MiNi are both available in Titanium and Aluminium.

Titanium is a denser metal than aluminium and therefore attenuates better.

The Titanium version is available in natural and mirror finish.

The Aluminium version is available in a range of colours.

For those who want Isolate ear protectors only for sleeping, the aluminium will work perfectly.

You may also want to consider the Isolate MiNi for this purpose, especially if you have smaller than average ear canals.

For those wanting them for multiple uses, including listening to loud music, we recommend the Isolate Pro (Titanium) or the Isolate MiNi Pro (Titanium), as they offer both the highest level of attenuation (particularly bass range) and the flattest frequency response.

If correctly fitted Isolate ear protectors don't make a subtle difference, the difference is dramatic.  It is crucial that the Earfoams are correctly seated on the Isolate ear protectors and that the Isolate ear protectors are correctly fitted in your ears.  Here is a short video that shows how they should be inserted.

https://www.youtube.com/watch?v=-dsjvZ8qvuw

  1. ARE ISOLATES SUITABLE FOR TINNITUS SUFFERS?

Although there is no cure for tinnitus, Isolate will stop damaging sounds from entering your ear canals, which will prevent your tinnitus from worsening.

  1. ARE ISOLATES SUITABLE FOR CHILDREN?

Isolate and Isolate MiNi have only been tested on adults. Please consult a medical professional before allowing children to use them.

  1. ARE ISOLATES BETTER THAN OTHER EARPLUGS?

Isolate and Isolate MiNi are superior to silicone, plastic and foam ear plugs, because they attenuate to a much greater level and far more evenly across the full frequency spectrum.

  1. DO YOU HAVE A RETAILER IN MY COUNTRY?

We currently have Isolate retailers in:

UK                                                       

Ackerman Music Ltd                          www.ackermanmusic.co.uk

Gear4Music                                       www.gear4music.com

DJ Kit                                                  www.djkit.com

Sort Touring                                       www.sorttouring.com

Scott Currie Ltd                                  www.scottcurrieltd.com

Earpiece Online                                 www.Earpieceonline.co.uk

BSSAA Ltd - Brirish Snoring & Sleep http://www.britishsnoring.co.uk/

Bush Studios                                      http://www.bushstudios.co.uk/

Electro Music                                     www.electromusic.co.uk

Snorestore Ltd                                   http://www.snorestore.co.uk/

Yellow Arch Studios                          http://www.yellowarch.com/

Ear-Plugs / Nifty Audio                     https://www.ear-plugs.co.uk/

Andertons Music Company               https://www.andertons.co.uk/ 

Argentina                                          

Filtros Arg                                          http://filtrosarg.com.ar/shop/                                                         

Australia                                           

EARJOBS                                            www.earjobs.com.au

Beaton Firearms                               www.beatonfirearms.com.au

Belgium                                              

Dalvos                                                www.dalvosimport.be                                                

Canada                                                

Krause Health Solutions                    www.krausehealthsolutions.com

Quality Hearing Centre                      www.qualityhearingcentre.ca

Denmark                                            

Kabelsmeden / DJ Huset                   frederik@kabelsmeden.dk                                                          

Finland                                                

Total Sec Oy                                      miko.linnavirta@totalsec.fi                                                         

India                                                    

Pro Musicals                                      www.promusicals.com                                                          

New Zealand                                      

Shearer's MusicWorks                      www.shearersmusic.co.nz                                                          

Norway                                               

Eviate                                                 email: Joakim@eviate.no

HØR AS                                              email: thomas@hearit.as                                                          

Switzerland                                        

BRACK / DAY DEAL                            www.brack.ch 

USA                                                     

Ear Plug Superstore                           www.earplugstore.com

 

You can purchase Isolate ear protectors from our website www.flareaudio.com

Orders over £34 qualify for standard free shipping.  Orders under £34 incur a £8 shipping charge.

We use Royal Mail to ship from the UK.  Royal Mail partner with your country’s postal services.

We also offer DHL Express tracked shipping for £25 on all orders.  This ensures you get your item within a few days of placing the order.

  1. ALLERGIES

If you are allergic to Titanium or Aluminium then there is a possibility that you will react to the metals when using the product.  The coloured coating (where applicable) is a protective oxide layer achieved through an electrolytic process in which the metal forms the anode.

Our earfoams are made of memory foam.  Please contact us on info@flareaudio.com for specifications.

  1. CAN I CHANGE MY ORDER?

Once an order has been placed it cannot be changed.  If you want to change the order, please contact us to cancel the order, so you can place a new order for the item you require.  If your order hasn’t been shipped we will cancel it and advise you.  Please note we ship the next UK business day after you have placed your order.

  1. CAN I RETURN THE ISOLATE IF THEY DON’T FIT ME OR IF I DON’T LIKE THEM?

If you want to cancel an order you may do so for any reason within 30 days of receiving the products by sending us a clear and unequivocal notice of your intention to cancel.

You will be given a full refund (less any postage & packing charges and duties paid) as long as:

  • The products are received along with their original packaging;
  • The products are in the same condition as they were in when supplied to you; and
  • The products have not been subjected to handling or use in excess of that which would be appropriate if you were inspecting them in a shop.

We will not reimburse return postage costs.

Please refer to our terms and conditions for full details of our cancellations and returns policy.

   26. RETURNS

If you are sending a package back from outside the UK or European Union, you will need to fill in a customs declaration form (CN22). 

As you are sending goods back to us we ask you to fill in the description as "RETURNED GOODS - RELIEF CLAIMED" and write the items down as ZERO value. This is completely legal and will avoid import duties. 

If you incorrectly fill in the CN22 and we are requested to pay a charge, we will simply refuse your returned items.

An example of a correctly filled in CN22 form is shown below:

 

Further information is available on the UK's HMRC website under notice 236  Customs: Importing returned goods free of duty and tax (PDF file 290kb)

Address for Returns

Flare Audio Isolate

Unit 8 Chartwell Business Centre

Lancing

BN15 8FB

United Kingdom

  1. HOW DO I GET A COPY OF MY INVOICE?

Please email us at info@flareaudio.com quoting your order number and we will email you a copy of your invoice.

  1. WHAT PAYMENT METHODS CAN I USE?

We accept PayPal, Apple Pay and Credit and Debit cards. 

  1. IS IT POSSIBLE TO PAY WITHOUT A CREDIT CARD?

We also accept PayPal, Apple Pay and Debit cards. 

  1. DOES MY BILLING ADDRESS HAVE TO MATCH MY SHIPPING ADDRESS?

If your billing address does not match your shipping address our security systems may flag your order for further investigation.  In this case, we will contact you to and ask you to provide information to ensure that your account is not being fraudulently charged.  We ask for your understanding if this happens.  We do this to protect you.

  1. INDEPENDENT REVIEWS & TESTIMONIALS

http://headfonics.com/2016/07/the-isolate-noise-blockers-by-flare-audio/

http://hifipig.com/flare-audio-isolate-and-isolate-pro/

https://music.tutsplus.com/tutorials/playing-live-without-going-deaf--cms-27627

http://www.britishsnoring.co.uk/shop/isolate_ear_plugs.php

https://thenoisechap.com/noise-chat/isolate-plugs-on-motorbikes